PRIVACY POLICY

PLEASE REFER TO OUR PRIVACY POLICY BELOW:

Effective Date: September 1, 2026

1. Introduction

This Privacy Policy and Account Deletion Policy describes how ProSync collects, uses, stores, and protects information obtained from users of the ProSync website https://prosyncedu.com and the Prosync Education mobile application (the "App").

Prosync Education is an educational mobile application provided by ProSync and developed and published by Knorish under the Google Play developer account.

This Privacy Policy applies to information collected through the ProSync website, Prosync Education mobile application, courses, and related educational services.

2. Collection of Personal Information

ProSync may collect personal information during registration, account creation, course enrollment, customer support, and other interactions with the platform.

Depending on the services used, this information may include:

  • Name
  • Email address
  • Phone number or contact details
  • Account and login information
  • Course enrollment and learning information
  • Payment and transaction-related information

Users may choose not to provide certain information; however, this may prevent them from accessing certain courses, account features, or services.

3. Non-Personal Identification Information

ProSync may collect non-personal and technical information when Users interact with the website or mobile application.

This may include browser type, device type, operating system, technical information about the user's connection, application usage information, crash information, and other similar technical information.

4. Web Browser Cookies

The ProSync website may use cookies and similar technologies to maintain sessions, remember preferences, improve website functionality, and understand website usage.

Users may choose to configure their web browser to refuse cookies or alert them when cookies are being sent. Some parts of the website may not function properly if cookies are disabled.

5. How We Use Collected Information

ProSync collects and uses Users' personal information for purposes including:

  1. To provide educational services: To provide access to enrolled courses, educational content, and related learning services.
  2. To manage accounts and enrollments: To create and maintain user accounts and manage course registrations and access.
  3. To process transactions: To process payments and maintain transaction records where applicable.
  4. To communicate with Users: To send important account, course, service, and support communications.
  5. To improve our services: We may use aggregated or anonymized information to understand how Users interact with our services and improve the overall user experience.
  6. To provide customer support: To respond to questions, technical issues, and support requests.
  7. To comply with legal requirements: To comply with applicable laws, regulations, legal processes, and legitimate business requirements.

6. How We Protect Your Information

ProSync employs reasonable administrative, technical, and organizational security measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Users are encouraged to use strong and unique passwords and to keep their account credentials confidential.

While reasonable measures are taken to protect user information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

7. Third-Party Services

ProSync may use trusted third-party service providers to support the operation of the platform, including payment processors, hosting providers, analytics services, communication services, and other technology providers.

Such providers may process information only as reasonably necessary to provide their services and are expected to maintain appropriate privacy and security safeguards.

8. Information Sharing

ProSync does not sell or lease personal information to third parties for their own marketing purposes.

Personal information may be shared with trusted partners and service providers where reasonably necessary for purposes such as payment processing, hosting, customer support, analytics, communications, and delivery of educational services.

ProSync may also disclose information where required by applicable law, legal process, or governmental request, or where reasonably necessary to protect the rights, safety, security, or property of ProSync, its Users, or others.

9. Data Retention

ProSync retains user information for as long as reasonably necessary to provide services, maintain accounts and learning records, provide customer support, complete transactions, and meet applicable legal, tax, accounting, regulatory, or other legitimate business requirements.

When information is no longer required, ProSync will take reasonable steps to delete, anonymize, or securely dispose of the information, subject to applicable legal or regulatory retention requirements.

10. Account Deletion Request

This Account Deletion Policy applies specifically to the Prosync Education mobile application. Users who have created an account in the App may request deletion of their account and associated personal data.

How to Request Account Deletion:

Users may request account and associated data deletion by contacting ProSync through the contact page:

Contact Page: https://prosyncedu.com/page/contact-us

Users should provide the email address associated with their Prosync Education account and clearly state that they are requesting account and data deletion.

Verification: For security purposes, ProSync may verify the identity of the requester before processing an account deletion request.

Processing: Once the request is verified, ProSync will take reasonable steps to delete the account and associated personal information from its active systems.

Data Retention: Certain information may be retained where required or permitted by applicable law, including legal, tax, accounting, regulatory, fraud-prevention, or other legitimate requirements.

Deleting an account may result in the loss of access to enrolled courses, learning records, certificates, and other services associated with the account.

11. Updates to the Privacy Policy

ProSync reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, services, technology, or legal requirements.

When we make changes, the updated policy will be posted on this page and the Effective Date will be revised accordingly. Users are encouraged to periodically review this Privacy Policy to stay informed about how their information is handled.

12. Your Acceptance of These Terms

By using the ProSync website or Prosync Education mobile application, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please discontinue use of the website and application.

Continued use of the platform following the posting of changes to this Privacy Policy will constitute acceptance of those changes, to the extent permitted by applicable law.

13. Contact Information

Users may contact ProSync regarding privacy-related inquiries, account-related concerns, or account and data deletion requests through the following contact page:

ProSync
Website: https://prosyncedu.com
Contact: https://prosyncedu.com/page/contact-us

App: Prosync Education
Developer/Publisher: Knorish

ProSync is committed to addressing privacy and account-related requests in a reasonable and transparent manner.